Política de reembolso

Returns & Refunds

Damaged/Faulty Goods

• Due to the weight of and materials used in our products, occasionally damages do occur in transit and any damaged components will be replaced by us entirely at our cost.
• In the unlikely event that your order arrives damaged, please email us or call 0044 207 0787558 within 30 days of your purchase.
• We will then arrange for replacements to be sent out to you at the earliest opportunity.
• In line with this free replacement policy, should your order arrive damaged and you choose to return, our standard refund policy below will come into play.

If your SteakStones purchase was unsuitable please follow the instructions below:

• To receive a refund you must notify us of your intention to return the goods within 30 days of receipt of delivery. Please note that your original delivery charges will not be refunded. No refunds will be given for notifications outside this 30 day window.
• You should arrange for collection of the goods including insurance to the value of the goods in case of any damage by return for which you are not covered under your purchase.
• The cost of returning the goods is at your expense. This does not affect your statutory rights.
• All goods returned must be unused with original product packaging and instructions where appropriate. For Health & Safety reasons, we cannot accept returns of any used goods, but are always on hand to advise how to effectively use the products.
• If the goods do not reach us in an unused and saleable condition, and in their original packaging, then your right to a full refund may be affected.